Ladies and gentlemen of the world, please tell me you're with me on this one...
Can we all come together in agreement that companies can stop instructing their phone-based customer support staff to give the obligatory "I'd be more than happy to help you with that today" response? It's to the point where I don't just get irritated upon hearing it, but suffer a visceral response akin to that of someone flicking my ear. If the "more than happy" statement really meant anything, I wouldn't be so opposed. But, really...do I run the risk of saying something with which you [yup, now I'm talking to the customer service rep] will NOT be happy to help me? Should I feel better after hearing confirmation of your eager willingness to help with my problem, although nothing in your tone indicates you could possibly give two shits about why I called? The lack of concern is transparent...but that's O.K. I get it. We all do. You don't want to be there. We don't want to be calling you. So can we just dispense with the pleasantries and have a semi-cordial conversation that saves both time and temperament and concludes with my problem being solved by you, the person meant to solve it???
Ommmmmmmmm....
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