OMG, I HATE COMCAST!!!
OMG, I HATE COMCAST!!!
OMG, I HATE COMCAST!!!
OMG, I HATE COMCAST!!!
OMG, I HATE COMCAST!!!
OMG, I HATE COMCAST!!!
I. HAAAAATE. COMCAST!!!!
Jag hatar Comcast!!!
Odio Comcast!!!
Ich hasse Comcast!!!
!!!Comcast אני שונא
Я ненавіджу Comcast!!!
Ik haat Comcast!!!
我恨康卡斯特!!!!!!
**hyperventilating.....calming......calming.....deeeep cleansing breath...**
I'm currently on hold with Comcast. I've been dealing with this same problem for the past 6 months. I'll spare you the details; I'll say only that it's a recurring problem that shouldn't be and I've had to call up customer service rep after customer service rep every month to fix their mistakes. And I have to re-explain the whole freakin' story each damn time! AND IT'S GETTING A LITTLE OLD! WHERE ARE THE NOTES???? THEY SAID THERE'D BE NOTES IN MY ACCOUNT!!! WHAT IS THE PURPOSE OF PROVIDING MY ACCOUNT NUMBER SO YOU CAN PULL UP MY ACCOUNT IF, ULTIMATELY, YOU'RE NOT GOING TO WRITE ANYTHING ABOUT MY PROBLEM--WHICH I INFORMED YOU WAS RECURRING--IN MY ACCOUNT??!?!?!?!?!
**hyperventilating.....calming......calming.....deeeep cleansing breath...**
The part that really gets my goat is there's no recourse. No accountability. I sit here like a little BITCH reaching for the phone month after month--a combined look of melancholy and despair on my face as I contemplate the futile journey on which I'm about to embark--only to wait on hold for 15 minutes until some incompetent customer service rep who doesn't give a rat's ass about my frustration gets on the phone and, in a tone that can only be described as "I honestly care more about what happened last night on So You Think You Can Dance than your problem", tells me they emailed their supervisor--THE ONLY PERSON IN THE GOD LOVING WORLD WHO CAN DO ANYTHING ABOUT ANYTHING, APPARENTLY--and I should wait to hear back from them when they read the email TOMORROW because THEY'VE ALREADY LEFT FOR THE DAY!!!!!!!!!
**hyperventilating.....calming......calming.....deeeep cleansing breath...**
You know what this is? This is a civil rights violation. It's a freakin' violation of our civil rights! To have to go through this process every time we need assistance with the oft-busted services Comcast provides?? We should not have to suffer through this indignity--we're Americans! Land of the Free! Home of the Brave! Country of choices and liberties and more channels than, at which, we can shake a stick!! It is not ours to be subject to fierce and uncompromising incompetency and frustration in order to maintain a right for which we pay!!!!
...did I mention I'm still on hold?
Yes, I could leave Comcast. And I very well might, one of these days. But for now, I'm going to fight. I'm going to fight b/c I am a paying customer and HUMAN BEING that is owed a certain level of satisfaction and have come too far to bow out now. I was promised something, and I want them to make good on that promise. It's only just. And justice is non-negotiable.
And, btw, Comcast...your hold music SUCKS.
Brother, I LOVED IT!!!
ReplyDeleteI feel your pain... those companies are one big pain in the ass
you killed me with "I sit here like a little BITCH"....it's hilarious
keep on writing dawg!
T-bone
I sincerely apologize for the frustrations that you are experiencing with Comcast. I work for Comcast and if you are willing to allow me to help, I will be happy to reach out to my local colleagues to ensure that this is resolved.
ReplyDeleteYou can contact me; provide your account info and a link to this page.
Thanks in advance,
Mark Casem
Comcast Corp.
National Customer Operations
We_can_help@cable.comcast.com
As a DISH customer/employee I can tell you DISH has the most HD Channels in the industry, as well as the HD Free For Life offer on all their basic channel packages (America's Top120 and above), which These guys can't offer. Check it out here www.BestTVForMe
ReplyDeleteFOLLOW-UP: After reaching out to Mark Casem (above) I was contacted by a higher-level customer service rep who easily and quickly SOLVED MY BILLING PROBLEMS! WHO KNEW IT COULD BE THAT EASY??? Oh, right, I DID. You go up the chain far enough and you'll run into someone who can actually affect change. I was just lucky enough to have that person reach out to me...your average Joe Schmo ain't gonna be that lucky (nor was I for the past 7 years). Anyway, as the problem is now solved (time will tell when next month rolls around), I must give credit where credit is due. THANK YOU, Comcast...ya finally came through. Now, to whom should I send my therapy bill?...
ReplyDeleteSECOND FOLLOW-UP: After Jocelyn "fixed" my problem, it reared its ugly head...AGAIN...the following month in a major way. Tried calling her up but-LO!-who doesn't work for Comcast anymore? Yup, our lil' friend, Jocelyn! Spent a week going through 3 more people before I "resolved" the issue, my initial deal with Jocelyn being reduced by $10/mo and NOT in my favor. Awesome.
ReplyDelete